Return & Refund Policy
Last updated: 2026
Damaged or incorrect orders
As spices are a perishable food product, we don't accept returns for change of mind. If your order arrives damaged, spoiled, or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item — we'll arrange a replacement or a full refund.
Refunds
Approved refunds are processed within 5–7 business days. Since orders are currently placed as pay-on-delivery, refunds for undelivered or returned items are issued by bank transfer rather than reversing a card payment.
Cancellations
You can cancel an order before it's dispatched by contacting us directly — once an order has shipped it can no longer be cancelled, only handled under the damaged/incorrect order process above.
Contact
To start a return or refund, email hello@alokaproductstore.lk or call +94 77 655 2168.